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REFUNDS POLICY

 

 

All orders must be paid for in full before the order collection date chosen by the customer.

All invoices must have a deposit of 20% or more paid to secure your order with us, with the remainder to be paid in full one week before the order collection date. 

We will contact you if we are still awaiting your payment, and we hold the right to cancel your order if you do not pay on time.

We do not provide cash refunds for either deposits & full payments of orders if orders are cancelled by you or if orders are cancelled after the invoice has been paid/passes its due date. The reasoning behind this is because we must order specific ingredients/ supplies or create parts of your product in advance to fulfill your order, and we cannot return these products. 

Our booking calendar fills up quickly and is on a first-come, first served basis based on deposit/invoice payment and not on the receipt of invoice. Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer. 

No refunds will be made for a change of mind or cancellation. If you wish to reschedule the date you must advise us within 10 days before the event/delivery date to which we will provide a store credit. If you do not advise within 10 days before the event/delivery date that you wish to reschedule we will not provide a store credit.

In any such event as a natural disaster, pandemic, or a large-scale situation beyond our control refunds will not be provided for any full payments. Store credit will be offered at the discretion of Sweet & Co Ltd. 

If an unforeseen circumstance arises for Sweet & Co NZ Limited and we have to cancel at short notice, we will advise the customer immediately. In these circumstances the customer will be offered a full refund via the payment method that was made in the first instance or they have the option to accept a full store credit for a different date.

Once items have been picked up/ the customer accepts the product purchased, this is accepted in its current state and that they are happy with the order.

Refunds requested due to the customer being unsatisfied with the product styling, decorating style, colour or general direction of design afterwards will not be accepted. If, however, there is a clear fault with the product purchase we will consider this for a refund.

Once your products have been picked up from our premises and have been placed into your hands, all responsibility then lies with the customer to transport their products to their location. We do not offer refunds for incidents that happen during transit to your location once we have handed the products over to you. We are happy to advise the best ways to transport your products when you arrive, however it is solely the customers responsibility to take extreme care when carrying and transporting your products. Unfortunately we are unable to provide a refund on a product that has been consumed. 

We only offer refunds in accordance with refund policies stated above and within 5 business days. All refunds are given as store credit. No cash refunds.

Thank you for your understanding of our refund and cancellation policies. 

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